I've been reading a bit about the Technological Singularity. It's an interesting and chilling idea conceived by people who aren't testers. It goes like this: the progress of technology is increasing … [Read more...] about The Future Will Need Us to Reboot It
Buggy Products
Amateur Penetration Testing
It's traveling season for me. London, Amsterdam, New Zealand, Australia, and so forth. That means I'm killing time in a lot of airports and hotel lobbies. And THAT means I'm testing software on kiosks … [Read more...] about Amateur Penetration Testing
Software Quality Lessons From Borders Bookstore
The in-store lookup system at Borders bookstore is pretty clean; relatively free of UI glitches. Still, I try to make it fail every time I go book browsing. It's provided some interesting food for … [Read more...] about Software Quality Lessons From Borders Bookstore
Bug Report: Weird Charges and Customer Service
Two months ago, I had a $732 charge on my Sprint phone bill for "telephone equipment." I had not purchased any telephone equipment, so I called customer service to dispute the bill. The service agent … [Read more...] about Bug Report: Weird Charges and Customer Service
Bug Report: United Airlines Self-Check-In
I recently used the United Airlines "self check-in" kiosk. It's a touchscreen system at the airport that allows passengers to get a boarding pass for a flight without having to see a live ticket … [Read more...] about Bug Report: United Airlines Self-Check-In