The in-store lookup system at Borders bookstore is pretty clean; relatively free of UI glitches. Still, I try to make it fail every time I go book browsing. It's provided some interesting food for … [Read more...] about Software Quality Lessons From Borders Bookstore
Buggy Products
Bug Report: Weird Charges and Customer Service
Two months ago, I had a $732 charge on my Sprint phone bill for "telephone equipment." I had not purchased any telephone equipment, so I called customer service to dispute the bill. The service agent … [Read more...] about Bug Report: Weird Charges and Customer Service
Bug Report: United Airlines Self-Check-In
I recently used the United Airlines "self check-in" kiosk. It's a touchscreen system at the airport that allows passengers to get a boarding pass for a flight without having to see a live ticket … [Read more...] about Bug Report: United Airlines Self-Check-In