These are journal articles and books that will help you users and usability, which is a major concern of software testing.
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Gillingham, P. (2019). Developments in Electronic Information Systems in Social Welfare Agencies: From Simple to Complex. The British Journal of Social Work, 49(1), 135–146. https://doi.org/10.1093/bjsw/bcy014
Aselmaa, A., van Herk, M., Laprie, A., Nestle, U., Götz, I., Wiedenmann, N., … Goossens, R. H. M. (2017). Using a contextualized sensemaking model for interaction design: A case study of tumor contouring. Journal of Biomedical Informatics, 65, 145–158. https://doi.org/10.1016/j.jbi.2016.12.001
Gillingham, P. (2015). Electronic Information Systems in Human Service Organisations: The What, Who, Why and How of Information. British Journal of Social Work, 45(5), 1598–1613. https://doi.org/10.1093/bjsw/bcu030
Gillingham, P. (2014). Electronic information systems and social work: Who are we designing for? Practice, 26(5), 313–326. https://doi.org/https://doi.org/10.1080/09503153.2014.958454
Gillingham, P. (2014). Technology configuring the user: Implications for the redesign of electronic information systems in social work. The British Journal of Social Work, 46(2), 323–338. https://doi.org/https://doi.org/10.1093/bjsw/bcu141
Gillingham, P. (2013). The Development of Electronic Information Systems for the Future: Practitioners, “Embodied Structures” and “Technologies-in-Practice.” British Journal of Social Work, 43(3), 430–445. https://doi.org/10.1093/bjsw/bcr202
McMurray, J., Hicks, E., Johnson, H., Elliott, J., Byrne, K., & Stolee, P. (2013). ‘Trying to find information is like hating yourself every day’: The collision of electronic information systems in transition with patients in transition. Health Informatics Journal, 19(3), 218–232. https://doi.org/10.1177/1460458212467547
Gillingham, P. (2013). Electronic information systems and human services organisations: Avoiding the pitfalls of participatory design. The British Journal of Social Work, 45(2), 651–666. https://doi.org/https://doi.org/10.1093/bjsw/bct126
Andrews, C., & North, C. (2012). Analyst’s Workspace: An embodied sensemaking environment for large, high-resolution displays. In 2012 IEEE Conference on Visual Analytics Science and Technology (VAST) (pp. 123–131). Seattle, WA, USA: IEEE. https://doi.org/10.1109/VAST.2012.6400559
Lammintakanen, J., Saranto, K., & Kivinen, T. (2010). Use of electronic information systems in nursing management. International Journal of Medical Informatics, 79(5), 324–331. https://doi.org/10.1016/j.ijmedinf.2010.01.015
Resnick, H. E., Manard, B. B., Stone, R. I., & Alwan, M. (2009). Use of Electronic Information Systems in Nursing Homes: United States, 2004. Journal of the American Medical Informatics Association, 16(2), 179–186. https://doi.org/10.1197/jamia.M2955
Malik, M. A., & Khan, H. R. (2009). Understanding the Implementation of an Electronic Hospital Information System in a Developing Country: A Case Study from Pakistan. In Proceedings of the Third Australasian Workshop on Health Informatics and Knowledge Management - Volume 97 (pp. 31–36). Darlinghurst, Australia, Australia: Australian Computer Society, Inc. Retrieved from http://dl.acm.org/citation.cfm?id=1862795.1862803
Puustinen, M., & Rouet, J.-F. (2009). Learning with new technologies: Help seeking and information searching revisited. Computers & Education, 53(4), 1014–1019. https://doi.org/https://doi.org/10.1016/j.compedu.2008.07.002
Cheah, L., Amott, D. H., Pollard, J., & Watters, D. A. (2005). Electronic medical handover: towards safer medical care. Medical Journal of Australia, 183(7), 369.
Larum, H., Ellingsen, G., & Faxvaag, A. (2001). Doctors’ use of electronic medical records systems in hospitals: cross sectional survey. BMJ, 323(7325), 1344–1348. https://doi.org/10.1136/bmj.323.7325.1344
Zhang, Y. (1998). The impact of Internet-based electronic resources on formal scholarly communication in the area of library and information science: A citation analysis. Journal of Information Science, 24(4), 241–254. https://doi.org/https://doi.org/10.1177/016555159802400403
Streeter, D. H. (1992). Electronic information systems and farmer decision making: five case studies. European Review of Agricultural Economics, 19(1), 97–113. https://doi.org/https://doi.org/10.1093/erae/19.1.97
Books in My Library
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Raskin, J. (2000). The humane interface: new directions for designing interactive systems. Reading, Mass: Addison Wesley.
Microsoft Corporation. (1999). Microsoft Windows user experience. Redmond, Wash: Microsoft Press.
McKay, E. N. (1999). Developing user interfaces for Microsoft Windows. Redmond, WA: Microsoft Press.
Scenario-based design: envisioning work and technology in system development. (1995). New York: Wiley.
Fowler, S. L. (1995). The GUI style guide. Boston: AP Professional.
Rubin, J. (1994). Handbook of usability testing: how to plan, design, and conduct effective tests. New York: Wiley.