Archive for March, 2009

Michelle Smith: True Test Leadership

Sunday, March 22nd, 2009

I’m delighted to read Michelle Smith’s play-by-play description of how she is coaching new testers. Take a look.
Let me catalog the coolnesses:
1. “The team I work with was previously exposed to Rapid Software Testing. This exposure caused me to wonder what would happen if these new folks were exposed to some of these ideas [...]

Quality is Dead #2: The Quality Creation Myth

Friday, March 13th, 2009

One of the things that makes it hard to talk about quality software is that we first must overcome the dominating myth about quality, which goes like this: The quality of a product is built into it by its development team. They create quality by following disciplined engineering practices to engineer the source code so [...]

James Tam: Customer Service that Works

Thursday, March 12th, 2009

After Adam White’s test of of Rypple.com, I decided to try it myself. I soon ran into a fairly serious problem. I was able to try the service without registering, but when I tried to register, the system claimed I already was registered. Then when I tried to reset my password, it claimed I was [...]

Yaron Sinai Says Stop Thinking, Stupid Tester

Monday, March 9th, 2009

The Factory School is that community of process people who believe testing benefits from eliminating the human element as much as possible. They wish to mechanize testing, and to condition the humans within it to see themselves as machines and emulate machines as much as possible. It’s an idea that has a number of advantages, [...]

The IMVU Shuffle

Saturday, March 7th, 2009

Michael Bolton reported on our quick test of IMVU, whose development team brags about having no human-mediated test process before deploying their software to the field.
Some commentors have pointed out that the bugs we found in our twenty minute review weren’t serious– or couldn’t have been– because the IMVU  developers feel successful in what they [...]

Quality is Dead #1: The Hypothesis

Wednesday, March 4th, 2009

Quality is dead in computing. Been dead a while, but like some tech’d up version of Weekend at Bernie’s, software purveyors are dressing up its corpse to make us believe computers can bring us joy and salvation.
You know it’s dead, too, don’t you? You long ago stopped expecting anything to just work on your desktop, [...]

This Blog is Like…

Tuesday, March 3rd, 2009

…a radio call-in show. It is not an open public forum.
Sometimes I get complaints about how I handle comments. I received a quite thoughtful and persuasive complaint just a few hours ago. There is a teeny-tiny link on the front page of my blog that goes to my policy on comments, but I suspect few [...]

WebGreeter Fails Turing Test

Monday, March 2nd, 2009

Beware, if you visit WebGreeter.com a disturbing thing will happen. You will be immediately accosted by what appears to be a chatbot, but is apparently a human doing a creepy impression of a chatbot. This cyborg thing will ask you for your contact information. If you give it to them, they may use it right [...]