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Satisfice, Inc.

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Rapid Software Testing A Context-Driven Methodology
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Archives for January 2004

Tools Come at a Cost

Published: January 11, 2004 by James Bach 2 Comments

One of the experiences I share with a lot of people in this modern world is that I forget phone numbers. I never used to. The problem is that my mobile phone remembers them for me. So, phone numbers … [Read more...] about Tools Come at a Cost

Filed Under: Automation, Process Dynamics, Testing Culture

Bug Report: Weird Charges and Customer Service

Published: January 3, 2004 by James Bach 2 Comments

Two months ago, I had a $732 charge on my Sprint phone bill for "telephone equipment." I had not purchased any telephone equipment, so I called customer service to dispute the bill. The service agent … [Read more...] about Bug Report: Weird Charges and Customer Service

Filed Under: Automation, Buggy Products

Bug Report: United Airlines Self-Check-In

Published: January 2, 2004 by James Bach 5 Comments

I recently used the United Airlines "self check-in" kiosk. It's a touchscreen system at the airport that allows passengers to get a boarding pass for a flight without having to see a live ticket … [Read more...] about Bug Report: United Airlines Self-Check-In

Filed Under: Automation, Buggy Products

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    by Cem Kaner, James Bach, Bret Pettichord

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    by Gerald M. Weinberg, James Bach, and Naomi Karten

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