Comments on: Bug Report: United Airlines Self-Check-In http://www.satisfice.com/blog/archives/12 The Consulting Software Tester Wed, 17 Mar 2010 00:03:28 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Fluggesellschaften Check-in http://www.satisfice.com/blog/archives/12/comment-page-1#comment-236918 Fluggesellschaften Check-in Mon, 11 Jan 2010 04:25:40 +0000 http://12.165.213.55/blog/?p=12#comment-236918 Michael, calm down, Jason may be right, Try to think as a third party, not as a victim customer. <em> [James' Reply: I don't see that Michael is overly excited. Remember, we're testers. Our job is not to avoid seeing problems. Our job is not to help our customers avoid seeing problems. Our job is to provide information that our clients need to make good decisions about the product. It's exactly the "victim customer" we need to champion, in order to do that job.]</em> Michael, calm down, Jason may be right, Try to think as a third party, not as a victim customer.

[James' Reply: I don't see that Michael is overly excited. Remember, we're testers. Our job is not to avoid seeing problems. Our job is not to help our customers avoid seeing problems. Our job is to provide information that our clients need to make good decisions about the product. It's exactly the "victim customer" we need to champion, in order to do that job.]

]]> By: Michael Bolton http://www.satisfice.com/blog/archives/12/comment-page-1#comment-22 Michael Bolton Mon, 23 Feb 2004 12:39:22 +0000 http://12.165.213.55/blog/?p=12#comment-22 In response to Jason's comment "I wouldn't actually consider all those things bugs but rather missing features"... what real difference does the taxonomy make? The outcome is irritation for the customer and a loss to the airline. If I were a stockholder in United Airlines, those effects would bug me. Cem Kaner's definition of "bug" (I believe it's Cem's) is "something that would bug someone that matters". Some might define "bug" as a coding error, something wrong with the software. I think this is too limiting. I define "bug" as something wrong with the whole system. ---Michael B. In response to Jason’s comment “I wouldn’t actually consider all those things bugs but rather missing features”… what real difference does the taxonomy make? The outcome is irritation for the customer and a loss to the airline. If I were a stockholder in United Airlines, those effects would bug me. Cem Kaner’s definition of “bug” (I believe it’s Cem’s) is “something that would bug someone that matters”.

Some might define “bug” as a coding error, something wrong with the software. I think this is too limiting. I define “bug” as something wrong with the whole system.

—Michael B.

]]> By: Jason Yip http://www.satisfice.com/blog/archives/12/comment-page-1#comment-21 Jason Yip Sat, 03 Jan 2004 01:58:18 +0000 http://12.165.213.55/blog/?p=12#comment-21 I wouldn't actually consider all those things bugs but rather missing features. Of course, I don't know how United specified the original feature so perhaps they are bugs. I wonder if these were known missing features and they were dropped to meet schedule? I wouldn’t actually consider all those things bugs but rather missing features. Of course, I don’t know how United specified the original feature so perhaps they are bugs.

I wonder if these were known missing features and they were dropped to meet schedule?

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